Steve Coscia’s clients make more money through better customer retention, increased upselling and heightened awareness to how stress can limit productivity and effectiveness. Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
An avid researcher of customer service trends, Coscia conducted one of the industry’s first studies of stress in the customer service environment. This survey revealed the causes of stress along with the most common manifestations of post-stress behavior among customer service professionals. Tele-Stress is a registered trademark of Coscia Communications. His books, videos, audio programs and e-learning have helped thousands of customer service professionals.
Coscia has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.