Most organizations are racing to adopt AI tools while quietly losing something they cannot get back. The hallway conversations. The serendipitous collisions. The relationships that actually drive trust, retention, and results.
We’ve become efficient strangers.
In this video I make the case that Human Interaction (H.I.) is just as critical as Artificial Intelligence right now. Not as a soft skill. Not as a networking exercise. As a core business strategy.
82% of employees say they need more human connection as AI grows in the workplace. Only 65% of managers agree. That 17-point gap is where culture breaks down and most leaders don’t see it coming until it’s already expensive.
The publishing world is paying attention. In 2026 alone, Adam Grant, Angela Duckworth, Brené Brown, and the CEO of LinkedIn are all releasing books on human connection and workplace relationships. Turns out it was never a soft skill. It’s always been a strategy.
I’ve been speaking on this topic for 20 years. Watch the video below.
If your organization is ready to take Human Interaction as seriously as Artificial Intelligence, let’s talk.
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Thom Singer is a keynote speaker on human connection, trust, and workplace relationships. He has delivered more than 1,200 presentations and is the creator of the H.I. (Human Interaction) Blueprint™. Book Thom for your next conference or corporate event at thomsinger.com.